Complaint Handling - How it works
How does it work?
Online grievance and complaint handling has never been easier, more cost effective or more efficient. Getting started with the Juripax E-Complaint Suite couldn't be simpler.
1. Create your Juripax “E-Complaint Suite”
Once registered, Juripax will set up the Juripax E-Complaint Suite and send a link with the secure codes to access the “file a complaint” module.
2. Invite the complainant
Log into the online back-office system, set up the filing party and invite him/her to fill out the claims questionnaire. The system gives the complainant the opportunity to describe the events, provide his/her view on the dispute and explain his/her position and (underlying) interests.
3. Facilitate the negotiations between parties
Even users who are novices in the use of Internet technology can quickly use the Juripax E- Complaint Suite with its integrated discussion-room and conference facility, to exchange information, explore issues, discuss ideas and resolve disagreements online.
4. Close the case or intervene in the negotiations between parties
Once participants have come to settlement (or partial settlement), they may jointly draft the agreement.
If no agreement can be reached, intervention by a third party can be requested.
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